Table of Contents

  1. What is Travelink International?
  2. How does Travelink International work?
  3. How do I make a reservation?
  4. What happens if I do not  receive a response to my reservation request?
  5. How often is Travelink International updated ?
  6. How do I make Payment for a deposit or reservation?
  7. Can I use a credit, checking or debit card for a deposit or reservation?
  8. Do I have to make and guarantee any reservation/s?
  9. Are local taxes included in prices?
  10. Do I need to have travel insurance?
  11. Disputes and Complaints?
  12. Help in using Travelink International?

What is Travelink International?

Travelink International is not a web site or web based travel portal. In fact it  is know as an e-commerce site.

Travelink International is an integrated,  interactive, deferred and  real time online, global information reservation distribution system for tourism related product and services for New Zealand, Australia, Fiji, Tahiti and other South Pacific locations.

Travelink International has been designed on similar lines as a travel agent's computerised reservation system.

Due to different types of tourism providers contained on Travelink International, Travelink International is deferred online, as opposed to being real time (or instant) response.

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How does Travelink International work?

Travelink International has been design for an individual or travel consultant to obtain information and prices on any accommodation, travel related product, bar/venue, events, etc, and/or make reservations for any accommodation or travel related product.

Reservation request/s or inquiry request/s are sent directly to the tourism provider concerned or through our partner online reservation distribution systems, who will respond directly  to you with either an availability, confirmation or answer to an inquiry.

Due to various commercial reasons, some tourism operators may have their reservation request/s or inquiry/s direct Travelink International's Reservation Support Centre for processing.

All reservation request/s or inquiry/s should be responded within a 12-36 hour period. 

If you have not received a reservation availability, confirmation or a response to an inquiry after 36 hours, please resend your reservation request/s or inquiry again or if it is urgent, please contact Travelink International Help Desk by phone, fax, email or live via the Net at: travelinkinternational.com/talk.

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How do I make a reservation?

To make a reservation, all you have to do is click on the reservation or For further information and reservations link of the tourism operator's reservation page and you will be taken to their reservation request or to one of our partner's online reservation system.

Fill out the fields on the reservation request, making sure that you put in the right information in the compulsory field/s which are mark - * Required.

For accommodation and some sightseeing operator's, you will noticed are credit/debit card fields. While they are not compulsory, it will help you in guaranteeing your reservation.

Please make sure that you give the respective tourism operator the necessary information, failure may cause delay in confirming a reservation or possible loss of any vacancy due to not giving the correct information.

If you  want confirmation of availability and/or price, special needs, etc,  please make sure that you put the respective information in the 'Comments' field at the end of the reservation request.

Before submitting your reservation request. please check to make sure that you have that email address is correct by clicking on the link - Please check your email address is correct. Failure to do so, can cause delay in confirm availability or your reservation confirmation.

If using one of our partner's online reservation system to make reservation, please follow the reservation instructions or procedures of the the reservation system your are using.

If you are using Hotel Reservations Worldwide (HRW) or World Choice Travel reservation systems, please contact the reservation system's Customer Service at -

*    Hotel Reservation Worldwide (HRW) - Customer Service
*    World Choice Travel - Customer Service

If you experienced any problems, please do not hesitate to contact Travelink  International Help Desk for assistance.

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What happens if I do not receive a response to may reservation request?

When you submit your reservation request, you will receive an acknowledgement that you reservation request or inquiry has been sent plus you your will receive an email 'Thank You' confirmation that the your reservation or inquiry has been sent via Travelink International's information reservation system.

If you do not receive either the acknowledgement and/or email confirmation, there could be a problem with the reservation system, your Internet Service Provider (ISP)  and/or you put in the incorrect return email address. 

If you have not received any email confirmation or acknowledgement from the respective tourism provider after 36 hours, please contact Travelink International's Help Desk or the contact details on your 'Thank You' email.

Please remember, the Internet in regards to electronic mail is still not a 100% reliable and that you original reservation request or inquiry could have been lost in transmission.

Also, there could be a problem at the tourism operator's end, that they computer could be not working, their link to their Internet Service Provider (ISP) could be a fault or they could busy or away.

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How often is Travelink International updated?

Travelink International information reservation system is updated nightly - 7 days a week.

If you have updated information and see an error concerning tourism provider in Travelink International, please let our Help Desk now via our help information page.

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How do I make Payment for a deposit or reservation?

Travelink International  information reservation system has a Secure Online Payment Verification facility, where you can process your Visa, Mastercard or American Express card at - http://travelinkinternational.com/payment.

Alternatively, you can either fax (64-4-917-9174) your Visa, Mastercard, American Express or Diners Club card or email in two different email messages for your payment/deposit.

If you have been dealing directly with the tourism provider or through one of partner's online reservation system, you can either fax  your Visa, Mastercard or American Express card or email in two different email messages your payment/deposit to the tourism operator directly nor use the appropriate Guarantee' area or fields of partner's online reservation system.

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Can I use a credit, checking or debit card for a deposit or reservation?

Depending on the size of the tourism operator that you been in correspondence, not all tourism providers on Travelink International will accept all major credit, checking or debit cards.

Travelink International through its Secure Online Payment Verification facility will only accept Visa, Mastercard, American Express and Diners Club cards.

Visa and Mastercard is most popular and some of the smaller tourism operators might accept Visa only.

There a some small tourism operators who do not accept any credit, debit or checking cards and prefer you to pay cash. They will accept your credit, checking or debit card and when paying for their services, you can pay by cash or travelers cheques.

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Do I have to make and guarantee any reservation/s?

It is recommended that you have a guaranteed reservation/s when traveling within New Zealand, Australia and South Pacific Islands, especially during any busy period eg: Summer, Special Events, etc.

If you do not have a guarantee reservation for accommodation, travel, etc, you may find reservation hard to get within the country you are traveling in, as both New Zealand and Australia have small populations and  are larger than they look on a map.

If you have a guaranteed reservation, you can always amend or cancel any reservation/s.

Please remember, some accommodation and travel operators have cancellation or 'Now Show' penalties and if they have been guaranteed by a credit, checking or debit card, please make sure, you cancel any such reservation/s in accordance with the operator's cancellation requirements.

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Are local taxes included in my prices?

If you are traveling in New Zealand, Australia and Fiji, local taxes like Bed Tax, Goods & Service Tax (GST) in almost cases, is included in all prices.

In Tahiti most taxes are included in all prices except for the Bed Tax. Please check with the respective tourism operator when checking into or paying for any services.

If you are not sure if local taxes are included in any services, please ask the tourism operator concerned.

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Do I need to have travel insurance?

It is recommended that you have a travel insurance when traveling, to cover your luggage, personal belongings, medical and hospital care.

Hospital care in all 15 countries in the South Pacific region is expensive if you do not have travel insurance.

If you have medical in your own country, please check if your medical insurer to what level the that your insurer will cover you to before leaving your country.

If you require travel insurance or require to top up your medical/travel insurance, please contact your professional travel agent for advice.

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Disputes and Complaints?

If you have a complaint or a dispute with a tourism operator that is connected to Travelink International, please contact Travelink International Help Desk live via the Net for assistance.

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Help in using Travelink International?

Travelink International information reservation system Help Page.

This Help Page will answer most of your questions you may have.

If you have a question that our Help Page doesn't have an answer or if you need to contact our Reservation Support Centre, please feel free to contact us at -

a.    By Phone - 64-4-917-9173   11am to 6pm Monday to Friday NZST
b.    By Fax      - 64-4-917-9174   
c.    By Email   - support@travelinkinternational.com
d.    Chat live with our Help desk via the Net.

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Revised: March 11, 2004